Incoming request09:42
Can you service our AC?
REQ–0248Haddad & Co.
Lebanon-based workflow improvement & custom softwareCustom workflow software · Lebanon
You already have a system.You just can't see it yet.
Your team knows the rules, the exceptions, what needs checking, and what happens next. We weave that knowledge into software.Your team knows how the work runs. We weave it into software.
REQ–0248Request details
- Client
- Haddad & Co.
- Location
- Mar Mikhael
- Service
- AC maintenance
Approval needed.
Service value
Above the auto-approval limit.
R. KhalilAwaiting decision
Arrival estimate
19:20
Awaiting dispatch
S. Nader · Unit 4
Arrival logged
On site · 19:41
REQ–0248Connected record
Service complete.
Haddad & Co. · AC maintenance
R. Khalil approvedS. Nader · verified
A request enters the system.
The scene could not load. Reload to try again.
One request. Followed all the way through.
Swipe to follow it
Service complete.
Haddad & Co. · AC maintenance
-
What came in
A request comes in — a message, an email, a form, a document, or something your team types in.
Original text
Can you service our AC?
-
What the system understood
In this example, the request is linked to a client record and assigned to an owner.
- Client
- Haddad & Co.
- Location
- Mar Mikhael
- Service
- AC maintenance
- Owner
- R. Khalil
-
What the rules did
From there, the business rules run the job: what gets checked, what needs approval, what moves on its own, and where someone has to step in.
- Passed:Client on file
- Passed:Location in service area
- Passed:Technician available
Exception:Service value $620 above $500 auto-approval limit routed for approval
-
Where a person stepped in
R. Khalil
Human judgment
Approved
-
What happened next
As the request moves through the system, its actions and approvals stay attached to the same record instead of being scattered across chat threads, spreadsheets, and handoffs.
- AssignedS. Nader · Unit 4
- On site
- Service verified
- Complete
-
What remains
What came in, what happened, who acted, and how it ended all stay together.
- received
- flagged
- approved
- assigned
- on site
- verified
- complete
It comes in
A message, an email, a form. Anything.
Can you service our AC?Message · 09:42
It’s understood
Linked to the client. Given an owner.
- Client
- Haddad & Co.
- Owner
- R. Khalil
- Client
- Haddad & Co.
- Location
- Mar Mikhael
- Service
- AC maintenance
- Owner
- R. Khalil
The rules run
Three checks pass. One needs a person.
Three checks passed.
Exception:$620, above the $500 limit
- Passed:Client on file
- Passed:Location in service area
- Passed:Technician available
Exception:Service value $620 above $500 auto-approval limit routed for approval
A person decides
R. Khalil approves it.
Approved
R. Khalil
Human judgment
It moves
Every step lands on the same record. No chasing.
- Assigned
- On site
- Verified
- Complete
- AssignedS. Nader · Unit 4
- On site
- Service verified
- Complete
It’s all kept
One record, start to finish.
received complete
- received
- flagged
- approved
- assigned
- on site
- verified
- complete
Somewhere in your business, this is happening.
Documents & repetitive data entry
Information arrives in PDFs, forms, and messages, and someone retypes it into another system.
Requests, bookings & follow-up
Customer requests, appointments, orders, and approvals get tracked across chats, inboxes, and memory.
Scheduling & team coordination
Assignments change, people become unavailable, and someone has to reshuffle everything by hand.
Spreadsheets, records & reporting
Important operational information is spread across sheets, files, and people. Someone has to reconcile it before anyone can get a reliable answer.
Built around the work.
Before we decide what to build, we learn the operation behind it.First, we learn how your operation really runs.
Understand the operation
The people, steps, decisions, exceptions, workarounds, and rules that keep the business moving.The people, steps and workarounds that keep things moving.
Design from reality
We map the workflow and use it to guide design, build, and testing.The real workflow guides what we build.
Keep the context intact
What we learn in discovery carries into the product.
Build for the exceptions too
The edge cases, approvals, corrections, and human judgment that decide whether software survives daily use.Edge cases and approvals decide if software survives daily use.
Workflow · 01 SketchService request · REQ–0248Rev A
We don’t disappear after launch.
- We test it.
- We get your team comfortable with it.
- We stay on to keep it running.
Anything new after that, we scope separately.
Founder-led, from discovery through delivery.
Before Weave, one of our founders built and deployed an internal operations application in a real port environment.Before Weave, one of our founders built an operations app for a real port.
Where this started.
- ~2 hoursto type one stack of port paperwork: service codes against voyages, by hand.
- Severalstacks like that, every week.
- May 2026The application has been live in operations since.
The first move
An internal operations application took over the manual entry. Later, AI was added to read the documents and turn them into structured records — uncertain cases routed to a review queue, confirmed cases straight through.
Where it is now
In use every day: the AI reads the paperwork as it comes in and turns it into structured records.
The principle Weave is built on
Understand the work. Find the part everyone’s quietly working around. Build straight at it.
Founded by
Tell us what takes too much time.
You don’t need to know the solution. Tell us what your team keeps doing by hand, chasing, checking, or working around. We’ll figure out the rest — and build it around your work.
Start the conversation© 2026 Weave · Lebanon